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RETURNS, EXCHANGES AND WARRANTIES

LAURA APARICIO

This Returns, Exchanges and Warranties Policy applies to purchases made through the LAURA APARICIO website by customers located outside Colombia. For any customers located in Colombia, please refer to the applicable policy.

This Policy establishes LAURA APARICIO's commercial policies regarding returns, exchanges, cancellations, warranties and refunds. Nothing in this Policy is intended to exclude, restrict or limit any mandatory consumer rights applicable in the country or jurisdiction where the customer resides or where the purchase is made.

1. RIGHT OF WITHDRAWAL

Customers may have a statutory right to withdraw from an online purchase without providing a reason, depending on the laws applicable to the purchase and the customer's jurisdiction.

Where a statutory right of withdrawal applies, the customer may exercise such right within the applicable legal period by contacting info@lauraaparicio.com or our WhatsApp customer service line and providing the order number and a clear statement of the decision to withdraw.

The product must be returned within the applicable legal period and in accordance with the requirements established by applicable law.

Unless otherwise required by applicable law, the product must be returned in the same condition in which it was delivered, without signs of use and with its original tags and packaging.

Unless otherwise required by applicable law, the direct cost of returning a product following a withdrawal shall be borne by the customer.

Personalized and Made-to-Order Products

The right of withdrawal may not apply to products made according to the customer's specifications or clearly personalized, to the extent that such products fall within an applicable statutory exception.

For this purpose, a product that is merely manufactured after an order is placed will not automatically be considered personalized. The applicability of any exception will depend on the nature of the product and the applicable law.

2. VOLUNTARY EXCHANGE FOR SIZE, COLOR OR PREFERENCE

LAURA APARICIO offers customers the possibility of requesting an exchange for another size, color or product reference within fifteen (15) calendar days following delivery.

The product must be unused, in its original condition, with all tags attached and in its original packaging.

This voluntary exchange benefit does not apply to products purchased at a discount.

This voluntary exchange benefit applies only to products purchased directly through the LAURA APARICIO website or at LAURA APARICIO-owned physical retail locations.

This commercial exchange policy does not affect any statutory rights available to the customer, including statutory withdrawal rights, legal guarantees, conformity rights or remedies for defective or incorrectly supplied products.

To request an exchange, please contact info@lauraaparicio.com or our WhatsApp customer service line, indicating the order number and whether you wish to receive the same product in another size or color, a different product, or, where legally applicable, a refund.

3. LEGAL WARRANTY AND PRODUCT DEFECTS

All LAURA APARICIO products are covered by any mandatory legal warranty, statutory guarantee or consumer conformity rights applicable to the purchase and the customer's jurisdiction.

Where a product is defective, does not conform to the applicable contractual requirements, or does not meet the mandatory standards required by applicable law, the customer may be entitled to repair, replacement, price reduction, refund or another remedy, depending on the applicable law and the circumstances of the case.

To make a warranty or defect claim, please contact info@lauraaparicio.com or our WhatsApp customer service line, providing photographs of the alleged defect and the order number.

We recommend reporting a defect within forty-eight (48) hours of discovering it in order to facilitate and expedite the review process. This recommendation is provided for operational purposes only and does not limit any statutory right to make a claim within the applicable legal period.

Once the claim has been reviewed, LAURA APARICIO will provide the remedy required by applicable law.

Where LAURA APARICIO is responsible for the return of a defective product, we will provide the applicable return instructions and, where appropriate, a prepaid return label.

4. INCORRECT PRODUCT SHIPPED

If you receive a product different from the one you ordered, please contact info@lauraaparicio.com or our WhatsApp customer service line, providing photographs of the product received and your order number.

LAURA APARICIO will coordinate the return of the incorrect product at no cost to the customer and will arrange shipment of the correct product as soon as reasonably possible.

This procedure does not affect any statutory rights or remedies available to the customer under applicable law.

5. ORDER CANCELLATION BEFORE SHIPMENT

Customers may request cancellation of an order without charge within twenty-four (24) hours following confirmation of the purchase, provided that the order has not yet been shipped.

Cancellation requests should be sent to info@lauraaparicio.com or submitted through our WhatsApp customer service line.

If the order has already been shipped, this voluntary pre-shipment cancellation option will no longer apply. However, the customer will retain any statutory right of withdrawal, cancellation or other remedy available under applicable law.

For products made according to the customer's specifications or clearly personalized, cancellation may not be available once production has commenced, to the extent permitted by applicable law.

6. RETURN PROCESS

To initiate a return, please contact info@lauraaparicio.com or our WhatsApp customer service line, indicating the reason for the return (withdrawal, voluntary exchange, defect, or incorrect shipment) and the order number.

We will provide the applicable return instructions and, where appropriate, a return shipping label.

Once the product has been received, our team will inspect its condition. This inspection normally takes approximately five (5) business days.

We will confirm receipt of the returned product by email or WhatsApp and will proceed with the applicable refund, exchange, replacement or other remedy.

Refunds will be issued to the original payment method within ten (10) business days following approval of the return, except where applicable law requires a shorter period, in which case the shorter period will apply. Currency conversion and bank processing times are outside LAURA APARICIO's control and may affect when the refund appears in the customer's account.

Original shipping costs are not refundable in connection with a voluntary exchange for size, color or preference.

If, upon inspection, the returned product does not meet the applicable requirements described in this Policy, LAURA APARICIO may decline the requested refund, exchange or replacement and will return the product to the customer at the customer's expense.

Except where LAURA APARICIO provides a prepaid return label, the customer is responsible for the returned product until it is received at our facilities. We recommend using a trackable and insured shipping method, as LAURA APARICIO is not responsible for returned products lost or damaged in transit before receipt.

Returned packages sent outside the applicable return period or without sufficient customer identification, including the customer's name, address and order number, may be rejected and returned to the sender, to the extent permitted by applicable law.

We do not accept returns sent on a cash-on-delivery basis.

7. ORDER CANCELLATION DUE TO UNAVAILABILITY OR UNFORESEEN CIRCUMSTANCES

If LAURA APARICIO is unable to fulfill an order due to lack of inventory, circumstances beyond our reasonable control, force majeure or another legally permitted reason, we will notify the customer and, where applicable, cancel the affected order and refund the amount paid in accordance with applicable law.

The customer will not be charged for items cancelled by LAURA APARICIO.

Orders may also be cancelled by our system for reasons including:

  • Item(s) unavailable;
  • Difficulty processing payment information;
  • Inability to ship to the address provided;
  • Duplicate order; or
  • Other circumstances preventing the order from being properly processed.

If we cancel an order, the customer will receive an email explaining the reason for the cancellation.

8. SHIPPING AND DELIVERY

Shipping costs and applicable delivery conditions will be displayed at checkout before the purchase is completed.

Delivery times are estimates and may vary depending on the destination, customs procedures, rural or remote locations, high-demand periods, force majeure events and other circumstances beyond LAURA APARICIO's reasonable control.

Orders are shipped through the courier service indicated at checkout and may require a signature upon delivery.

Customers may provide an alternative delivery address, such as a workplace address, where this option is available.

For international shipments, the customer is responsible for providing accurate delivery information and for complying with any applicable customs or import requirements.

Nothing in this section limits any mandatory delivery rights or remedies available to consumers under applicable law.

9. TAXES, CUSTOMS AND IMPORT CHARGES

Prices displayed on the website are shown in United States dollars.

Prices displayed on the website include applicable customs duties, import taxes, brokerage fees and other charges arising from importing the product into the destination country selected by the customer, unless expressly stated otherwise at checkout for a specific destination.

LAURA APARICIO is not responsible for delays, additional charges or actions by customs authorities that are beyond our reasonable control.

10. SHIPPING INSURANCE AND DELIVERY

LAURA APARICIO takes reasonable measures to protect orders while they are in transit to the delivery address.

Where applicable, shipments are insured during transit until delivery.

Once delivery has been completed and acknowledged by the recipient or an authorized third party, responsibility for the shipment shall be determined in accordance with applicable law.

If the customer authorizes a third party to receive the order, the delivery confirmation or signature of that authorized recipient may constitute evidence of delivery, to the extent permitted by applicable law.

11. CONSUMER RIGHTS

LAURA APARICIO respects all mandatory consumer protection rights applicable to its customers.

Nothing in this Policy is intended to exclude or limit any right, guarantee, remedy or protection that cannot legally be excluded or limited under the laws applicable to the customer's purchase.

Customers who believe that their consumer rights have not been respected are encouraged to contact LAURA APARICIO directly at info@lauraaparicio.com or through our WhatsApp customer service line so that we may review and resolve the matter.

12. CONTACT

For any questions or concerns regarding this Policy, please contact:

LAURA APARICIO
LAURA APARICIO S.A.S., Tax ID 901.245.949-4, with registered address at Carrera 19B # 92-50, Bogotá, Colombia
Email: info@lauraaparicio.com
WhatsApp: LAURA APARICIO WhatsApp Customer Service

13. GOVERNING LAW AND DISPUTE RESOLUTION

This Policy is governed by the laws of the Republic of Colombia, without prejudice to any mandatory consumer protection provisions of the country in which the customer resides, which shall prevail over this clause to the extent required by such mandatory law.

Any dispute arising from or relating to this Policy that is not subject to a customer's mandatory home-country consumer protection regime shall be submitted to the courts of Bogotá D.C., Colombia. This clause does not deprive the customer of any right to bring proceedings before the courts of their own country of residence where applicable law entitles them to do so.

14. LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, LAURA APARICIO's total liability arising out of or in connection with an order shall not exceed the price paid for the affected product. LAURA APARICIO shall not be liable for indirect, incidental or consequential damages, including loss of profits or business opportunities.

Nothing in this clause excludes or limits any liability that cannot be excluded or limited under applicable mandatory law, including liability for death or personal injury caused by negligence, for fraud, or for any statutory right that cannot be waived by the customer.

This Policy may be updated from time to time to reflect changes in our business practices or applicable law. The version published on our website at the time of purchase will apply to that purchase, without prejudice to any mandatory rights applicable to the customer.